Privacy Policy

1. Introduction

Unit Pilot respects privacy and is committed to handling information responsibly.

This Privacy Policy applies to our website, forms, communications, and hospitality operations platform.

By using Unit Pilot, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically through platform usage, or through integrated services.

2.1 Information You Provide

• Name and contact details
• Email address and phone number
• Company or operation name
• Number of managed units
• Demo and support requests

2.2 Account Information

• User profile information
• Authentication and login details
• Roles and permission settings
• Language and timezone preferences

2.3 Automatically Collected Information

• IP address and device details
• Browser and usage information
• Pages visited and actions performed
• Logs and diagnostic information
• Cookies and session identifiers

3. How We Use Information

We use collected information to operate, improve, secure, and support Unit Pilot.

• Provide platform access and features
• Respond to demo and support requests
• Manage accounts and permissions
• Improve platform performance and experience
• Monitor security and operational reliability
• Send service-related communications

4. Operational Data

Unit Pilot is designed for hospitality operations. Depending on platform usage, operational data may include:

• Unit and property information
• Cleaning and maintenance tasks
• Worker assignments and status updates
• Operational notes and uploaded photos
• Guest access instructions
• Notifications and activity logs

You are responsible for ensuring that uploaded data is collected and used lawfully.

5. Sharing Information

We do not sell personal information.

Information may be shared only when necessary with:

• Hosting and infrastructure providers
• Communication and messaging providers
• Payment providers when applicable
• Analytics and monitoring tools
• Professional advisors and legal authorities

Third-party providers are expected to handle information securely and responsibly.

6. Data Storage & Security

We apply reasonable technical and organizational measures to help protect information from unauthorized access, misuse, or loss.

• Permission-based account access
• Secure hosting practices
• Encrypted connections where applicable
• Monitoring and logging controls
• Administrative security safeguards

7. Cookies

Unit Pilot may use cookies and similar technologies to operate and improve the platform.

• Essential cookies for authentication and security
• Preference cookies for settings such as language
• Analytics cookies to improve performance and experience

You may control cookies through your browser settings.

8. Data Retention

We retain information only as long as necessary for operational, legal, and security purposes.

• Account data while accounts remain active
• Operational data required for platform services
• Support history for customer service purposes
• Technical logs for diagnostics and security

You may request deletion of your information where legally applicable.

9. Your Rights

Depending on applicable laws, you may have rights related to your information.

• Access your information
• Request corrections
• Request deletion of information
• Restrict certain processing activities
• Request a copy of your data
• Withdraw consent where applicable

For privacy-related requests, contact us at [email protected]

10. Third-Party Services

Unit Pilot may integrate with third-party services such as hosting providers, communication tools, analytics platforms, or payment providers.

Third-party services may process information under their own privacy policies.

11. Children’s Privacy

Unit Pilot is intended for business and professional use and is not designed for children under 18 years old.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes.

Continued use of Unit Pilot after updates means you accept the revised policy.

13. Contact

For privacy-related questions or requests, contact us through:

• Email: [email protected]
• Website: www.unitpilot.net